You only pay when you’re making money

The two rates are charged on different things. On 0.4%, every sale you record in Serene counts, whether the client pays by card, cash or anything else, because the rate is for the software. You take card payments on the bank terminal you already have and keep paying your bank's rate as you do today. On 1.9%, only card payments through Serene's own fully integrated terminal count, and that fee covers card processing, so there is no separate merchant fee.

0.4% is the simplest place to start: keep the terminal and bank rate you already have, and nothing about how you take payments changes. Staff key the amount in and reconcile at close as they do now, and every sale, cash included, carries the 0.4%. If you'd rather have a fully integrated payment system, the Serene terminal at 1.9% is one: the amount comes from the booking, the payment lands against the right client on its own, there is nothing to reconcile at close, and cash carries no fee.

It depends on the rate. On 0.4%, cash sales recorded in Serene are charged like any other sale. On 1.9%, cash carries no fee, because that rate applies only to card payments through the Serene terminal. Card processing is what pays for the software on 1.9%, so a fair-use policy applies to it: clinics on 1.9% that routinely take card payments outside Serene will be contacted first, and accounts that continue may be moved to 0.4%.

SMS messages are billed at 6c each as they are sent, with no monthly minimums. On 0.4%, your bank's card processing fees continue as they are today. Serene doesn't add to them.

It scales with sales, not headcount, so the crossover is a long way out. A clinic recording $60,000 a month pays $240 on 0.4%. A per-seat subscription for four practitioners at about $87 a seat is roughly $350 before card fees, so the two cross at around $87,000 a month in sales, and every extra practitioner pushes that line further out, because a seat changes the subscription and not the 0.4%. On 1.9% the fee includes card processing, so set it against a subscription plus merchant fees, terminal rental and marketing tools: at $60,000 a month, all by card, 1.9% comes to $1,140 with card processing included, and the subscription stack lands between roughly $1,000 and $1,250 depending on your bank’s rate. The worked example is on the Timely comparison, and in a quiet month both Serene rates fall with it.

On 0.4%, no. You keep the terminal you have. On 1.9%, one Serene card terminal: $450, purchased once. It's fully integrated, so it arrives ready to pair with your Serene account and takes its amounts straight from the booking. In the Sydney CBD we will Uber it to your clinic on purchase.

No lock-in contracts, no monthly minimums. Your data is yours to export any time.

A dedicated onboarding specialist migrates your client list, treatment menu and upcoming appointments, then trains your team. Most clinics are live within a day.